About Swan Leisure

The Swan Centre for Leisure

A wet and dry leisure facility located in the picturesque town of Berwick-upon-Tweed. The Swan Centre for Leisure consisting of the following facilities:

• 25m Swimming Pool including
  • learner & free form pools
  • flume
  • waves & geysers
  • Health Suite consisting of Jacuzzi, Sauna & Steam Room
  • Activ8 60+ station Gym
  • Sports Hall
  • Indoor Bowls Hall
  • Adventure Play Area
  • All Weather Pitch
  • Squash Courts
  • Meeting Rooms
  • Café Swan

An introduction to Tees Active Ltd

Tees Active is one of the new breed of charitable leisure management organisations operating in the UK. Established as a non-profit-distributing company, it started operating on 1st May 2004.

Registered Office:

• Redheugh House, Thornaby Place, Thornaby, Stockton-on-Tees TS17 6SG
• Tees Active Ltd is a company registered in England
• Company Registration Number: 29699R
• VAT Registration Number: 830 0364 71

Tees Active Mission Statement:

"To raise levels of physical activity within the community whilst offering an attractive, safe, welcoming and encouraging environment for people to achieve their own personal aims."

We aim to promote physical activity through:

• Service excellence and innovation
• Equality of access and affordability for all
• Value for money and continuous improvement
• Strong management and committed leadership
• A valued and empowered workforce
• Partnership working
• An integrated service

Click here to view Tees Active 2010/11 Annual Report

Click here to view our service standards

Accredited Schemes

Customer Service Excellence Standard

The Swan Centre for Leisure, like all other Tees Active Centres achieved the new Government National Standard, 'Customer Service Excellence Standard'

The new standard will allow us to improve our delivery of service, how we broadcast our information to customers, professionalism and staff attitude as well as developing customer insight, understanding the user's experience and the robust measurement of service satisfaction. By achieving this formal accreditation we have demonstrated our excellence in the following areas:

• Customer insight
• The culture of the organisation
• Information and access
• Delivery
• Timeliness and quality services

Social Enterprise Award

IQL Approved Training Status